Microsoft's help desk is good example. 3. Fan sites. Fan sites probably isn't a good name for this resource, but you can find websites that are dedicated toward supporting the users of a particular software program or piece of hardware. We've called them "fan sites" because the maintainers of these sites have no affiliation with the manufacturers that they support! Cheap and Fast Software An Introduction to Shareware Visit any computer store today and you'll find what seems like miles and miles of software on sale. Certainly enticing buys, there are a few problems with buying software off the shelves. On the shelf, software - otherwise known as "commercial software" - can be expensive, and incompatible, and outdated when compared to what's available online. But when one command conflicts with another command - or when one command asks for a process or information that isn't available, the computer returns results that aren't useable. That's an error. A prime example of this kind of error is when users attempt to use software that isn't applicable for their system. Smartphones have been all over the news and chances are, you do know what they are - only you know them under a different name. Smartphones are mobile phones with computer like capabilities. What's that? Aha! Yes, you've not only heard of them, you've probably seen them as well. Packed with Internet access, email capabilities, address books, and a whole lot more, cell phones have come a long way since their first debut. But your specifications don't just apply to Windows, they also apply to the many software programs that are installed onto the computer (not to mention that many software programs can be further customized through their own configurations). We aren't going to cover them all, but we will introduce some of the most popular so that you can get a feel of the control over your system that these configurations give you. This set up is usually fine for a user who uses software at home on one computer. But in an environment where there are five, ten, twenty or more computers, buying a license for each computer can be down-right costly. So costly that the temptation to pirate a little software here and there can be pretty tempting.