This is because the people who regularly contribute to an open source product do so for unmotivated reasons (other than perhaps to feed the ego.) They're highly talented, they're available, and they care. Bringing money into any project can almost mean instant death. It can kill motivation, desire, and a true willingness to create a good product. It's funny, but people seem to forget that every computer and every program installed on a computer comes with its own help file. Even the operating system of a computer has a help file and it really should be the first place to look for answers. Help files are designed not only to guide the usage of a computer, they're also designed to solve problems. Today it's really not safe to open files from anyone (without scanning the files) because that's how viruses get spread - through files - even by mistake. So even though your co-worker may have emailed a funny video, it's no more safe to open than a video downloaded from a complete stranger. Be safe and scan each and every file you download from the Internet or receive through email regardless of where it came from. Although those better-known brands may be a tad bit more expensive, the computer novice will appreciate the comfort in purchasing a computer from a business that has a long record of building quality products, and that has the funds available for fulfilling returns, trades, servicing, and warranties. Of course when we talk about operating a computer, we envision more involvement than speaking on the phone or touching things on a screen. The above illustrations were just a couple of examples of how far computer technology has grown, and how far we've pushed "user-friendliness" to its limit. Orphans are usually files that contain temporary data created by a program, files created by the user, partial files left over from a computer crash, or any other kind of miscellaneous files created for almost any other reason. The problem is that an uninstall program doesn't delete the orphan files it leaves behind because they were never part of the program when it was first installed.